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Academic Research
21
2024 / 06
Voice-based AI in call center customer service: A natural field experiment
GUO Xunhua and CHEN Guoqing
14
2024 / 06
Optimal selling scheme in social networks: hierarchical signaling, sequential selling, and chain structure
ZHOU Junjie
07
2024 / 06
Investigating the effects of product popularity and time restriction: The moderating role of consumers' goal specificity
YI Cheng
04
2024 / 06
Estimating Assortment Size Effects on Platforms: Leveraging Imperfect Geographic Targeting for Causal Inference
LIN Zhijie
31
2024 / 05
Customer Segmentation and Ex Ante Fairness: A Queueing Perspective
CHEN Jian
27
2024 / 05
Efficient Resource Allocation Contracts to Reduce Adverse Events
LIANG Yong
21
2024 / 05
Robust Inventory Management: A Cycle-Based Approach
WANG Chun
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